This Privacy Policy explains how Bengaluru Bike Shop processes personal data when visitors use the website, make a service inquiry, or arrange bicycle servicing and repairs. It applies to information handled in connection with workshop bookings, bicycle intake, inspection, repair, collection, and related communication.
This introduction outlines how the policy is organized and where to find key information.
We may collect contact details, service inquiry details, bicycle intake information, inspection notes, quote approvals, repair records, collection summaries, payment-related records, and limited technical data such as device or browser information. Where a user submits a form or books a workshop visit, we process the information needed to manage the request and complete the service.
We receive data from contact forms, email, phone calls, workshop drop-ins, service discussions, and records created during inspection, repair, and collection. We may also obtain technical data automatically when the website is accessed, including basic usage and device information.
The site may use session cookies to support navigation, preference cookies to remember basic choices, and persistent cookies for limited performance or analytics functions. Cookies are used to maintain site functionality, understand general usage patterns, and improve the reliability of the website.
We use standard cookie controls to support site operation and basic analytics where enabled. Users may manage cookies through their browser settings, and some features may not function properly if certain cookies are disabled.
We use personal data to respond to inquiries, schedule and manage workshop visits, inspect bicycles, prepare and confirm scopes and quotes, carry out repairs and adjustments, record service notes, process payments, communicate collection details, maintain business records, and support website operation and security. We may also use limited data to improve service coordination and to send practical reminders related to maintenance where appropriate.
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the business. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required by law, court order, or lawful request from a public authority. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of our services.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. Where a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or to confirm the scope of the request before responding.
We retain personal data for the period necessary to manage the service relationship, complete payment and recordkeeping tasks, and meet legal or operational requirements. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where retention is required.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, and we may provide additional notice where a change is material.
